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Frequently Asked Questions .



Question: What company do you use to ship your products?
Answer: We use FedEx and the United States Postal Service to ship packages.

Question:: How long does it take to process and ship orders?
Answer:: All orders are processed and shipped within 1 business days.

Question: Do you collect sales tax?
Answer: Yes, we collect sales tax on orders shipped to Washington only.


RETURNS AND EXCHANGES

ORDERS SHIPPING TO THE UNITED STATES:

WE ARE ONLY ABLE TO PROCESS A RETURN OR EXCHANGE REQUEST WITHIN 30 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER.
UNFORTUNATELY, WE ARE UNABLE TO ACCOMMODATE ANY REQUESTS FALLING OUTSIDE OF THESE GUIDELINES.

ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED AND MUST NOT BE WASHED, WORN, OR ALTERED IN ANY WAY.

WE ARE UNABLE TO ACCEPT RETURN OR EXCHANGE REQUESTS FOR ANY LIMITED EDITION, CLEARANCE, OR SALE ITEMS.

THE CUSTOMER IS RESPONSIBLE FOR THE COST OF A RETURN OR EXCHANGE SHIPMENT UNLESS THE RETURN OR EXCHANGE IS DUE TO FAULT OF THE COMPANY.

IF YOU ARE RETURNING AN ITEM FOR A REFUND, PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED.
REFUNDS TYPICALLY TAKE 2-3 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE THEY HAVE BEEN PROCESSED,
BUT IN SOME CASES MAY TAKE UP TO 10 BUSINESS DAYS.


DAMAGED, INCORRECT OR INCOMPLETE ORDERS

IF YOUR ORDER ARRIVES DAMAGED, INCORRECT OR INCOMPLETE PLEASE CONTACT OUR CUSTOMER SERVICE.

IF YOUR ITEM HAS BEEN DAMAGED, PHOTOGRAPH EVIDENCE WILL NEED TO BE SENT TO OUR EMAIL ADDRESS. ONCE WE RECEIVE THE PHOTOGRAPHS,
WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.

IF YOUR ORDER ARRIVES AND IS AN INCORRECT ITEM, PLEASE CONTACT US VIA EMAIL. ONCE WE VERIFY THAT YOUR ORDER IS INCORRECT,
WE WILL ISSUE A RETURN LABEL VIA E-MAIL. ONCE THE ITEM HAS BEEN SHIPPED BACK TO OUR FACILITY, WE WILL PROVIDE A REPLACEMENT.

WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO ANY MERCHANDISE ONCE THE ITEM HAS BEEN WORN OR WASHED.





If you have any question please feel free to contact us


(509)723-2109
DrivingAutoNeeds@Gmail.com